Shipping + Handling

Orders are subject to verification and approval before shipping.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Dimepiecela.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

What are the delivery times?

Processing time is required so that we can review your order information and prepare it for shipping. Orders are processed Monday thru Friday between 10am-3pm PST. For more specific questions or concerns, please contact info@dimepiecela.com and include your full name and order number. We look forward to assisting you. 

Do I have to pay international duties and taxes?

Orders shipped outside of the U.S. may be subject to duties or VAT. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

Please note that some shipments may experience delays due to the customs clearance process, which are outside of our control.

What forms of payment can I use?

All major credit cards, Visa, MasterCard, Amex, are accepted via Stripe, and PayPal.

When will I receive my order confirmation?

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us if you see any errors. You can also review the details of your order from your Dimepiece LA account.

 

 

What do I do if my package was undeliverable and returned to sender?

If your package is not successfully delivered and is sent back to Dimepiece LA by the courier, we will contact you to provide the option of a reshipment or a refund of the merchandise. The original shipping fee is not refundable.

What do I do in the rare case that my order is lost or damaged?

We are not responsible for any stolen, lost, or damaged packages. It is up to you to track your package and ensure you are there to receive it upon delivery. Reshipments will be made upon our discretion after a claim has been made with USPS.

How do I find out about sales, new arrivals, and promotions?

Signing up for our newsletter is the best way to receive updates about new arrivals, upcoming sales and promotions. You can subscribe when creating an account!