What Shipping Methods Are Available?
Royal Mail, DHL and most courier services.
Do You Ship Internationally?
Will my package arrive in plain packaging?
Yes. Your order will arrive in a plain package and there will be no indication of our store name, just our corporate company name and address. Nobody should be able to tell the contents of the box unless they open it. Therefore, you are safe to order to your home, workplace or elsewhere.
What Payment Methods Are Accepted?
We accept most credit cards, PayPal and cryptocurrency payments.
How will my purchase show up on my bank statement?
The payments will be made to our corporate company whose name is very corporate sounding and has no association with this store to protect your privacy.
Orders & Returns
HOW CAN I RETURN A PRODUCT?
Please send back the products to our returns address and then send us an email with your order number, order date, a reason for the return.
How Can I Cancel Or Change My Order?
Please send us an email with your order number, order date, your full name and address. We will then cancel your order, provided it has not been shipped.
why has my product return not been accepted
So long as the products are sent back to use in their original and unopened packaging, we will issue you with a refund. If, however, the products are sent back to us with non-original or opened packaging, for hygiene reasons, we will not accept your return. The products can be sent back to you at your own expense.
How Do I Track My Order?
You can track your order online. You can also call our office or send us an email should you have any questions about your order.
why hasn't my order arrived yet?
Sometimes, products may be out of stock at the time of ordering. We will order those products to our warehouse and then dispatch your complete order.